Saturday, June 22, 2024
HomeiOS DevelopmentProperly that was a surprisingly dangerous Apple Retailer expertise… — Erica Sadun

Properly that was a surprisingly dangerous Apple Retailer expertise… — Erica Sadun


Keep in mind the battery amnesty? Regardless of the shops doing every little thing they might to attempt to persuade me not to switch the batteries, I insisted and persevered. I figured $29 would purchase me the beginning of a brand new battery life-cycle.

Lower than 2 years later, my daughter’s iPhone SE battery is useless.

Let me attempt to clarify how essential her iPhone is to her. She goes all over the place with it: to shops, within the automobile, at appointments. There isn’t any time when she’s not tapping on it, from morning till she sleeps. It’s a kind of neurodiversity issues and it’s her nice consolation.

It took us a few weeks till we might lastly snag an appointment final week and the appointment was for right now. I’ve simply returned.

Evidently as a substitute of changing her battery, they gave her again her unique one–and her unique iPhone, apparently. That they had deliberate on changing the cellphone as nicely, which I bear in mind we have been informed was an choice, however didn’t. The genius figured this out as a result of her serial quantity was presupposed to retired on the time they traded it out however as a substitute they by no means did.

However due to that her machine as a serial quantity that the Apple company system considers invalid. We couldn’t get a loaner. We couldn’t get a restore. And we received’t be capable to even begin our course of for a couple of weeks extra as a result of the serial quantity concern should be addressed earlier than they will even discuss to us in regards to the dangerous battery.

So after driving nearly an hour every means, we received, nicely, nowhere.

No cellphone, and no timeline wherein we are able to estimate find out how to transfer ahead. Our solely choice, in accordance with the genius, was to purchase a brand new cellphone and wait it out. I declined the acquisition.

So, they’ll look into it and we must always get a cellphone name earlier than August to determine the subsequent steps and arrange one other appointment. And begin the method another time.

Replace 1:  Name in to Apple. Senior advisor (“I’m as excessive as you’ll be able to escalate”) says: “That is the shop’s drawback. We are able to’t deal with it right here.” She supplied to allow us to pay (once more) for the battery substitute that was by no means completed. After nearly 3 hours on the cellphone, she received the Park Meadows coordinator into the decision and I’ll decide up with them tomorrow.

Replace 2: Last final result: Apple will do the work we paid for nearly two years in the past inside the subsequent week or so! No apologies. No refunds for the work they didn’t do. No variety phrases about being despatched residence from the genius bar with none motion. They supplied to present me a $30 trade-in for the SE on a brand new cellphone — precisely what the net retailer would usually provide for a used SE.

Replace 3: Just some minutes after hanging up with Park Meadows, this arrived in my mailbox. I don’t intend to pay $269 for a restore we already paid for. Significantly, WTF?

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